Trayve Shopify App Refund Policy

Effective June 21, 2026

This policy applies only to the Trayve app installed through Shopify. Trayve's standalone service has separate billing and policies.

Shopify billing

Subscription plans and one-time credit packs for this app are processed only through Shopify Billing. Charges appear on the merchant's Shopify invoice.

Subscriptions

Merchants can cancel a paid plan from the Trayve app. Cancellation stops future recurring charges. Trayve does not normally issue prorated refunds for unused time or unused subscription credits. Any billing adjustment required by Shopify or applicable law is handled through the original Shopify charge.

One-time credit packs

One-time credit packs are normally non-refundable after purchase. Approved adjustments are processed through the original Shopify charge, never through an external payment method.

Failed generations

When a generation fails before producing the requested result, Trayve automatically restores credits consumed by the failed job. This is an app-credit restoration, not a cash refund.

Incorrect charges

Report suspected duplicate or incorrect charges to contact@trayve.app with the shop domain, charge date, amount, and Shopify invoice details. Valid adjustments are processed through Shopify Billing.